Shipping Policy

Shipping Options and rates are displayed at checkout before you place your order.

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 7-20 business days from the date that it is shipped.

You will receive an email after confirming the order. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

It normally takes 1-3 business days for us to process your order. Please note that this does not include holidays and weekends.
Shipment takes 7-20 business days to arrive, please refer to the table below for various shipping times to international destinations.

We use DHL, FedEx, UPS Shipping. If you choose Expedited shipping, the Price is 30+ dollars, we will choose DHL or FedEx according to your delivery address, and the shipping time is 3 to 5 or 5 to 7working days. If you choose Free Shipping, we will choose shipping according to your delivery address, and the shipping time is 7 to 20 working days.

* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to invalid address, customs clearance procedures, or other causes.
* Please contact us within 1 month of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.
Contact email: service@vicosmos.comm

 

Returns & Exchanges

We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept returns within 15 days of receipt for most items in new condition.

1. Please contact Customer Service by submitting a ticket on our site, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours.
2. When processing your return, you will be charged shipping back to Vicosmos.
3. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
4. Pick up by your local courier.
5. Most returns are processed within 5 business days after we receive your package. We’ll issue the refund. Once your refund has been issued, you will receive a confirmation email.